Field Application Engineer

USA - San Jose

About The Position

Chain Reaction (https:/www.chain-reaction.io/) is a startup company developing hardware infrastructure for Blockchain and privacy preserving applications. We develop the first blockchain accelerator for both the enterprise blockchain market and the best-in-class mining ASIC for the crypto market.

Our multidisciplinary team combines dozens of years of experience in developing and manufacturing high-end ASIC products with the highest quality standards.

We are in the process of building our team and looking for talented and motivated field application engineer seeking their next challenge.

In this position you will be responsible for building and growing customers’ trust with proven resolutions, and advocating for customers on their issues and requests.

Reports to Sales organization.

In this position you will:

  • Identify customer technical needs and guide customers with solutions
  • Install and configure systems and troubleshoot and resolve issues.
  • Analyze and customers’ report product malfunctions and coordinate with engineering team for appropriate resolution
  • Escalate promptly about unresolved technical issues for proper attention
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Develop and maintain documents for designs and application notes and provide updates
  • Collaborate with customers about new features and functionalities requirement and secure engineering team support for implementation
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Research and Development, Product, Sales and Marketing teams
  • Maintain knowledge on industry trends and resolve all design issues

Requirements

  • Bachelor of Science/Engineering graduate for 5 years
  • Experienced as a Field Application Engineering role for 3 years
  • Strong semiconductor hardware, firmware, and software background
  • Product or yield engineering experience a plus
  • Solid internal and external written and oral communication/presentation skills
  • Customer and team-oriented attitude
  • Good organization and problem-solving skills
  • Willingness to accommodate frequent travel to customer sites

 Advantage

  • Master of Science/Engineering graduate for 3 years
  • Hebrew speaking skill is a plus


Chain Reaction provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chain Reaction complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Chain Reaction does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers.

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